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How will COVID-19 affect my delivery?
Due to high demand for home shopping and the COVID pandemic, our couriers are reporting anticipated delays to the arrival of parcels. Our website contains our usual delivery time-frames but please be aware that UK parcels could take up to an extra 3 working days to arrive, EU an extra 7 working days and ROW an extra 10 working days.
Please allow extra time for your order to arrive with you as there are currently extra procedures in place which may cause delays in your local territory. We are monitoring the situation closely and will advise of any changes. If you have any specific questions relating to your order, please email our customer service team at email@example.com
Do you accept returns?
We are happy to accept returns within 28 days of receiving your item in the following circumstances -
- The item has been purchased via the EVB Sport and Core website
- The item is returned in its original condition, unworn with tags. (item’s will not be accepted for full refund if they have been washed)
-The item is safely packed to avoid damage in transit and contains either a copy of the original order/packing slip or a copy of the return request
Please note - When parcels arrive at our warehouse they must be set aside for 48 hours before processing can begin to ensure we’re following the government guidelines related to COVID-19. Therefore it may be 3-4 working days (excluding weekends) before you receive confirmation of receipt.
EVB Sport & Core
26 Magdalene Street
I have been refunded less than my original payment amount - why is this?
We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than EUR, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.
Do you offer free returns?
If you have changed your mind about an item, we unfortunately do not offer free returns.
If your item is faulty, please contact our customer service team at firstname.lastname@example.org