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Your satisfaction is our top priority.
We are very proud of our products and are confident that they are of the finest quality and manufactured with great expertise and precision. On the rare occasion that there is a problem, our aim is to sort it out quickly with little hassle.
I have purchased an EVB Sport and Core product, but have changed my mind.
If your order has not yet been dispatched, please contact us by e-mail to confirm cancellation, and a full refund will issue by the same means as your payment was made with no penalty within 7 days.
Should the item have already been dispatched, it will be your responsibility to cover the cost of returning the item to us, in the original packaging and fit for re-sale. A refund of the amount paid, less original shipping costs, will issue by the same means as your payment was made within 7 days after we receive the item/s back.
I have received my order but it is damaged as a result of shipping.
Please contact us giving full details of the damage. It is crucial that you keep all of the original packaging until its determined whether or not a shipping insurance claim should be submitted.
I have received my order, the packaging was intact, but the product is damaged, faulty or not fit for purpose.
Please contact us immediately giving details of the damage or fault and retain all original packaging. If it is necessary to return the item/s to us, a full refund will issue by the same means as your payment and including the cost to you of shipping the item back to us, within 7 days after we receive the item/s back.
I have received my order in perfect condition but it does not fit or I have changed my mind.
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unused, and still in the original packaging. If you have used the item at all (aside from trying it on, whilst wearing underwear in the case of our shorts,) it cannot be returned to us (even if it has been cleaned). The item also must be in perfect condition with no defects or damages and fit for re-sale.
2) Please contact us to confirm that you would like to return the item within 30 calendar days of receiving it. This time frame starts the day the shipping company delivers your item regardless of whether you immediately open it or not.
3) Please return the item in packaging which is at least as secure as that in which it was received.
If you return an item without all three of the above requirements being met, the item will be refused and no refund will be issued. It will be your responsibility to cover the cost of returning the item to us. A refund of the amount paid, less original shipping costs, will issue by the same means as your payment within 7 days after we receive the item/s back.
4) If you want to exchange for another size, please reorder your new size in the shop page and we will send this out immediately. We will refund you your previous order once we have received the item you want to return back to us.
You refuse the delivery of your order and it comes back to us.
If you refuse an item and it comes back to us, you will be issued a refund less our actual costs for shipping and handling.
If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
Should any other scenario arise not covered here, please contact us by telephone or e-mail to discuss how best to resolve your issue before returning any item.